Publications

Our capability covers all stages of the complaint lifecycle, from mailing and fulfilment, through to handling cases and advising on best practice. Hazell Carr can help you to meet regulatory obligations and transform the customer experience.

Update on the Hazell Carr and wider Equiniti Group rebrand, information about the Financial Conduct Authority (FCA) Business Plan and Risk Outlook, the payday loan sector regulatory crackdown, how our Academy Solution helped one bank tackle PPI, and much more.

This book shares some memorable quotations from successful figures from many walks of life. Whether their success was in business, sport, or the arts, the formula was generally the same: understand what you want to do, work hard, learn from mistakes and keep aiming for the best possible result.

Hazell Carr's Academy Solution: a better class of temporary resourcing. Our Academy solution provides a more effective solution to temporary resourcing challenges, supplying high capable, enthusiastic graduates who are keen to prove their professional worth in the industry.   

Exclusive talks with the Financial Ombudsman Service (FOS), Mortgage Market Review (MMR) findings, Enhanced Transfer Values (ETVs) and more.

The second edition of the Hazell Carr e-newsletter has been released, featuring up-to-date news and industry insights. 

We are delighted to announce the first edition of our e-newsletter, featuring up-to-date news and industry insights.