News

Complaints really can be great for business. Read our article on five reasons why.

Pay day loan companies are never far from the headlines. Recently the Government announced a raft of changes to their regulation. Read more in our article.

Looking for ways to reduce your operational costs without compromising on quality? Sometimes resourcing requirements are less technical and not every project requires temporary staff to have advanced expertise and experience. So we’ve put together five good reasons why using graduate interim resource could benefit your business both now and in the longer term.

 The FSA has undertaken a range of initiatives in recent months, which cover issues with specific products and more general investigations into the provision of investment advice. This document provides a little more detail regarding the areas the FSA has indicated as particularly "high risk‟.

 The Office of Fair Trading (OFT) has announced that payday loan companies have 12 weeks to demonstrate they are fully compliant, or risk losing their licence. This came after the OFT found evidence of "widespread irresponsible lending"1 and the failure of many firms to comply with the required standards.

Hazell Carr has created the Academy Solution to cultivate new talent for client projects.  This dedicated training and development programme provides a fresh and cost effective approach to the current resource shortages. 

In March 2012 the Association of British Insurers (ABI) released its Code of Conduct on Retirement Choices, with the intention of reinforcing existing regulations relating to the Open Market Option (OMO) and the right of policyholders to ‘shop around’ for the best available annuity rates. With the implementation deadline of the 1st March 2013 now drawing closer, it is imperative that all providers are fully prepared.

Increasing customer demands and excessive media coverage have both contributed to an increase in the number of complaints made to water companies. The need to deliver excellent customer service is paramount and water companies must have the right systems and resources in place to streamline their customer services and complaint handling processes.

The FSA has published new rules based on the findings of the Mortgage Market Review (MMR). These regulations will come into effect on 26th April 2014 and require the implementation of a range of new practices.

Hazell Carr, part of the Equiniti Group, has provided specialist complaint handling services since 1997. We supply the hands-on resource to manage complaints, strengthen operations and incorporate new regulatory requirements. By reacting to customer complaints with knowledge and transparency, organisations can set themselves apart.

Hazell Carr provides organisations access to thelargest pool of actuarial talent in the industry.Our team of associates, ranging from former Appointed Actuaries through to students, represent a diverse range of skills and expertise.

The demand for actuarial expertise in the Life industry has never been greater. Regulatory requirements continue to grow, whilst new resource to market is in short supply. The result is that many organisations are struggling to cope with cyclical needs, peaks in work and special projects.

Complaints are a feature of every business landscape and are particularly common in the financial services sector where products emerge quickly and demand is high. In reacting to customer complaints with knowledge and openness, organisations set themselves apart.

Whilst delivering a high quality service is every Pension Manager’s goal, it is becoming increasingly difficult to achieve within the complex and turbulent modern pensions environment. Ever-changing workloads need to be managed, with seasonal peaks requiring a higher-than-optimum level of staffing. When additional projects arise, it can become difficult to maintain levels of service as resources are diverted away from day-to-day operations.

The challenge is to ensure that the right people, with the right skills, are available at the right time and place.