Latest news and information on the topics that matter most
Keep up to date with our latest news and events.
Guide to graduate interim resource
30 Apr 2013
Looking for ways to reduce your operational costs without compromising on quality? Sometimes resourcing requirements are less technical and not every project requires temporary staff to have advanced expertise and experience. So we’ve put together five good reasons why using graduate interim resource could benefit your business both now and in the longer term.
Regulatory activity investments & wealth
The FSA has undertaken a range of initiatives in recent months, which cover issues with specific products and more general investigations into the provision of investment advice. This document provides a little more detail regarding the areas the FSA has indicated as particularly "high risk‟.
Consumer regulation update March 2013
The Office of Fair Trading (OFT) has announced that payday loan companies have 12 weeks to demonstrate they are fully compliant, or risk losing their licence. This came after the OFT found evidence of "widespread irresponsible lending"1 and the failure of many firms to comply with the required standards.
Open Market Option Update 2013
In March 2012 the Association of British Insurers (ABI) released its Code of Conduct on Retirement Choices, with the intention of reinforcing existing regulations relating to the Open Market Option (OMO) and the right of policyholders to ‘shop around’ for the best available annuity rates. With the implementation deadline of the 1st March 2013 now drawing closer, it is imperative that all providers are fully prepared.
Water Industry Complaint Handling
Increasing customer demands and excessive media coverage have both contributed to an increase in the number of complaints made to water companies. The need to deliver excellent customer service is paramount and water companies must have the right systems and resources in place to streamline their customer services and complaint handling processes.
Helping organisations manage complaints
Hazell Carr, part of the Equiniti Group, has provided specialist complaint handling services since 1997. We supply the hands-on resource to manage complaints, strengthen operations and incorporate new regulatory requirements. By reacting to customer complaints with knowledge and transparency, organisations can set themselves apart.
Providing innovative actuarial services to the UK Life industry
The demand for actuarial expertise in the Life industry has never been greater. Regulatory requirements continue to grow, whilst new resource to market is in short supply. The result is that many organisations are struggling to cope with cyclical needs, peaks in work and special projects.
Specialist financial services complaint handling
Complaints are a feature of every business landscape and are particularly common in the financial services sector where products emerge quickly and demand is high. In reacting to customer complaints with knowledge and openness, organisations set themselves apart.
Providers of specialist pension resources
Whilst delivering a high quality service is every Pension Manager’s goal, it is becoming increasingly difficult to achieve within the complex and turbulent modern pensions environment. Ever-changing workloads need to be managed, with seasonal peaks requiring a higher-than-optimum level of staffing. When additional projects arise, it can become difficult to maintain levels of service as resources are diverted away from day-to-day operations.
The challenge is to ensure that the right people, with the right skills, are available at the right time and place.